Last updated April 2023
We care about your privacy
In short, this is why we process your data:
To the extent necessary for handling and delivering your order
To communicate with you and answer your questions when you contact us through our website, email or social media
To provide you with offers and inspiration by newsletters and targeted advertising in social media and other online media
To comply with mandatory law (e.g., consumer and accounting law).
You have several rights according to data protection law. For example, you always have the right to request Printworks to delete the information contained about you or object against marketing. You are always welcome to contact our customer service at email@example.com with your questions or concerns about how we process your information. To read more please see full policy below.
Who is responsible for the processing of your personal data?
Printworks (Printworks Sweden AB AB) (556314-2347) is responsible for the processing of your personal data when you use printworksmarket.us (the “Service” or the “Website”) including any other media form, media channel, or application related or connected to our service.
Table of contents
- What is personal data?
- Which categories of personal data do we process and why?
- Who can gain access to your personal data?
- How do we safeguard your information
- Your rights
What is personal data?
Regardless of which way you might be in contact with us such as when you complete a purchase on our website or contact us through social media, we may receive information about you, so called personal data. Much of the personal data we process, is provided by you when you are in contact with us or use our Service. However, you can control and always refuse to provide certain personal information when we ask you to do so but it may complicate or limit our service to you. For example, we cannot deliver your order without a delivery address.
Which categories of personal data do we process and why?
Our aim is to be as transparent as possible regarding what type of personal data we process. Below you will find detailed information about which personal data we process and for what purpose, why we process your personal data, our legal basis for processing and how long we process your personal data for each purpose.
To process orders made through our website and our agreement to you
When you place an order through our website, we collect information regarding your name (first name and last name), e-mail address, telephone number, address, order information (eg. order number, product, delivery address) chosen payment method, and IP-number. We process this information in order to administrate your purchase and delivery, including any communicate with you regarding your order such as order status and delivery, in the event of a return reclamation, and to fulfill our contractual obligations in relation to you. If you do not provide us with personal data for the above stated purposes, you will not be able to complete a purchase or be a customer of PRINTWORKS. We do this on the legal basis of fulfillment of the purchase agreement, without this information we cannot fulfill our agreement with you. We save the information for 36 months from the time delivery and payment have taken place to be able to help you with any complaints and warranty matters. When paying for an order through our website you also need to provide with further information, such as debit or credit card information. In order to process your payment, we use a third-party payment provider Shopify Payments who process personal data in order to administrate your payment of the order. Please note that Shopify Payments is responsible for personal data for its own processing of your personal data and have separate terms that apply to them and given to you at checkout on our website. Our payment provider also allows you to choose an easier way to make a purchase by automatically filling in your personal data or to be remembered at your device.
To comply with the laws and regulations that apply to us
We process information on your invoice such as name, address, payment method, and order information (eg. order number, product, delivery address). We do this on the legal basis of legal obligation, which means that we must handle the data to comply with the laws to which we are subject. We save this information for 7 years from when you make your purchase.
To be able to offer you customer service
Before making a purchase, we need to process your contact information such as phone number or email address, and any information that you provide in us with such a picture in your communication with us. We do this on the legal basis that the processing is necessary to satisfy our legitimate interest in being able to help and answer questions from you. After making a purchase, we need to process your name, contact info, address, payment method, order information (eg order number, product, delivery address) and any information that you provide in us in your communication with us. We do this on the legal basis to be able to fulfill our agreement with you, and for us to comply with relevant consumer protection laws. We save the information for 36 months to be able to resolve customer service matters but also to be able to handle any complaint matters.
To be able to send newsletters or to inform you when a product is back in stock
We process your email address in order to send you a notification email when a product is back in stock or newsletters with content such as product news and special offers. We only do this after we have received your consent and you voluntarily signed up to be notified about product availability on a product page, subscribed to our newsletter, or ticked the checkbox to receive newsletters on our check out page before placing an order. We only send you one reminder email once when the product you are requesting to be notified is back in stock and if subscribed to our newsletter will keep sending you newsletter until you unsubscribe from future communications with us. You can unsubscribe from receiving newsletters at any time in the footer of our newsletters or contact us at firstname.lastname@example.org to be unsubscribed.
To be able to handle reviews
To publish a review that you have voluntarily chosen to write on one of our product pages we need to process your name and the information that you have written in your review. The review and its information will be kept until your remove the review and our legitimate interest is to publish the review that you have written and shared.
To publish a review if we were to contact you to request a review of our products after your purchase, we need to process your name, email address and order number. Any posted review and data processed will be kept until further notice or until you explicitly ask us to take the review down. Our legal basis for processing such data is our legitimate interest to contact you with a request to rate or review the customer experience with us and for us to make the experience better for both you and other customers.
To be able to market ourselves to you
Content you have shared and tagged us in
In order to market our products in our social media channels we may re-publish you picture or video of the product(s) that you have shared and tagged @printworksmarket. The picture or image that you have shared and tagged us in can include personal information about you such as your name or social media handle. Prior to publishing such content we also ask for your consent. Our legitimate interest is to publish the picture/video that you have tagged @printworksmarket and is kept until you explicitly ask us to take the content down.
Giveaways and contests
In the event we do a giveaway or social media contest we may collect and process your personal data and other information you may have provide to participate in the contests or giveaway such as name, social media username, email address, and delivery address to where prize should be sent to. Processing of such data is necessary to administrate such giveaway/contents and to comply with our giveaway and contest policy. Data is processed and kept until contest/giveaway is completed.
Who can gain access to your personal data?
Your personal information is process primarily by Printworks. The information that you share with us will never be sold. In some cases, we share information, including personal information, with certain recipients to perform the processing described above. Third-party service providers have access to your personal data only to perform their service on our behalf and are obligated not to disclose our use it for any other purpose and that these service providers also process your personal data in accordance with the legal requirements.
Third Party Payment Providers
Delivery and Storage Partners
To be able to handle orders and to deliver your goods to your home address or to a service point, and to handle any returns, we will share your personal data with our storage and carrier(s) partner. These companies may only process your personal data in accordance with our specific instructions and may not use your data for any other purpose.
Advertising and Marketing Partners
To market relevant products and to make our website as relevant as possible we share information about your use of our site and in some cases personal data with those providing us with advertising and marketing services. In that case personal data is anonymized before being shared.
IT & Review partner
We will share your personal data with IT suppliers that process the personal data on behalf of us to assist us with IT-services. To collect and publish your reviews on our website we share your personal data with the supplier that provide the technical solution to collect and publish such reviews.
Other Third Parties
We may process and disclose the personal data that you have provided to other third parties than outlined above such as authorities if required by law or relevant requests from competent courts and public authorities and to establish, exercise and defend legal claims. Additionally, we may disclose your personal data to third parties in the case If all or part of our business is sold or merged with another company.
If you want more detailed information about who we share your personal data with, please feel free to contact us.
How do we safeguard your information
As previously stated it is of great importance for us that your personal data is handled in a safe and secure way when using our Service. We regularly scan and test our website for possible security breaches and known vulnerabilities in order to make our prospecting and existing customers visit on our website as safe as possible. The personal information you may provide on our website are contained behind secured networks with restricted access and sensitive information you provide is encrypted.
Your rights and how you can you affect our processing of your personal data
According to the European Data Protection Regulation (GDPR), you have the following rights regarding the processing of your personal data:
Right to be informed
Right to access
You have the right to know which personal data from you we process. You can gain access to the personal data and obtain a copy of the personal data processed by us. To do so please contact email@example.com for assistance.
Right to rectification
You have the right to get any incorrect information we process about you corrected. If the information you have provided to us changes, e.g., if you change your e-mail address please contact our customer service and we will help.
Right to erasure (the right to be forgotten)
In certain circumstance (i.e where the personal data is no longer necessary for the purposes for which they were collected or otherwise processed or if we do not have a legal reason to continue to store your data), you can ask for the data we hold about you to be erased from our records.
Right to restrict processing
Under certain conditions, you have the right to restrict the processing of your data.
Right to data portability
You have a right to have the personal data we have about you to another company (data portability). This right applies to personal data that you have provided us in a structured commonly used, machine-readable and interoperable format if the processing is based on consent or on a contract and processing is carried out by automated means.
Right to object
You have the right to object to certain types of processing such as direct marketing through our newsletter. You can unsubscribe at any time, clicking on the unsubscribe link at the end of our newsletters or contact our customer service.
Right to withdraw consent
If you have given PRINTWORKS your consent for the processing of your personal data, you have the right to entirely or partly withdraw your consent at any time.
Right to complain to a Supervisory Authority
You always have the right to complain to a Supervisory Authority.
If you have any questions about how we handle your personal information, you are always welcome to contact us:
Printworks Sweden AB
Narvavägen 29, Stockholm, Sweden