FAQ's

Check out our most frequently asked questions below. If you still need help, please contact us here.

Orders

I haven't received an order confirmation

If you haven’t received an order confirmation, it is possible that you’ve entered your email address incorrectly. If so, please let us know and we will send you the order confirmation. In other cases, the order may not have gone through, please contact us before placing another order to avoid duplicated orders.

I still haven't received my order, when is it coming?

It's probably on its way! It happens that customers get an email about their order is available for pick-up, but that the email ended up in spam, so please first check your spam inbox then contact our customer service and we will be more than happy to look into the status of you order!

I can’t find/I've lost my tracking number!

Once your ordered is dispatched you will receive an email with a tracking number. If not, please contact us and we will send you the tracking code for your delivery.

Can I cancel or make changes to my order after I placed it?

Unfortunately, we can't make changes to an existing order placed. However, we may be able to cancel your order before it leaves our warehouse. In that case, please email info@printworksmarket.com with subject title “CANCEL ORDER” and we'll see what we can do.

My discount code isn’t working!

Please contact us and we will help you out!  

What payment options are you offering?

Currently, we are working with Shopify Payments, which we think offers the smoothest payment option for our customers. With Shopify Payments, you can quickly pay by cards such as AMEX, Visa, Mastercard, Klarna or PayPal. Shopify Payment will send you a payment confirmation after your payment has been issued. 

Shipping & delivery

Which countries do you ship to?

At printworksmarket.com we ship to the following countries: Austria, Denmark, Belgium, Bulgaria, Czech Republic, Croatia, Estonia, Finland, France, Germany, Ireland, Italy, Latvia, Lithuania, Netherlands, Poland, Portugal , Spain, Sweden and the United Kingdom & Northern Ireland.

We also ship to the United States through our US webshop, printworksmarket.us.

Which delivery options are there, and how does my package arrive?

We ship our products from our warehouse located in Stockholm, Sweden. Please see the Shipping Details for your market below. We always aim to deliver in time but please note that the delivery times are estimates and could be delayed due to circumstances.

Austria
DHL / Fedex
Service Point or Home Delivery
2-5 Business Days
Shipping cost: from 7€
Free shipping for orders above 65€

Belgium
DHL / Fedex
Service Point or Home Delivery
1-4 Business Days
Shipping cost: from 7€
Free shipping for orders above 65€

Bulgaria
DHL
Service Point or Home Delivery
6 Business Days
Shipping cost: from 8€
Free shipping for orders above 65€

Czech Republic
DHL / Fedex
Service Point or Home Delivery
2-5 Business Days
Shipping cost: from 7€
Free shipping for orders above 65€

Croatia
DHL
Service Point or Home Delivery
6 Business Days
Shipping cost: from 8€
Free shipping for orders above 65€

Denmark
Bring / Fedex
Service Point or Home Delivery
2-5 Business Days
Shipping cost: from 49 DKK
Free shipping for orders above 599 DKK

Estonia
DHL
Service Point or Home Delivery
5 Business Days
Shipping cost: from 8€
Free shipping for orders above 65€

France
DHL / Fedex
Service Point or Home Delivery
1-5 Business Days
Shipping cost: from 7€
Free shipping for orders above 65€

Finland
DHL / Fedex
Service Point or Home Delivery
1-3 Business Days
Shipping cost: from 7€
Free shipping for orders above 65€

Germany
DHL / Fedex
Service Point or Home Delivery
1-3 Business Days
Shipping cost: from 7€
Free shipping for orders above 65€

Italy
DHL / Fedex
Service Point or Home Delivery
2-5 Business Days
Shipping cost: from 7€
Free shipping for orders above 65€

Ireland
DHL / Fedex
Service Point or Home Delivery
3-6 Business Days
Shipping cost: from 8€
Free shipping for orders above 65€

Latvia
DHL
Service Point or Home Delivery
5 Business Days
Shipping cost: from 8€
Free shipping for orders above 65€

Lithuania
DHL / Fedex
Service Point or Home Delivery
2-5 Business Days
Shipping cost: from 8€
Free shipping for orders above 65€

Netherlands
DHL / Fedex
Service Point or Home Delivery
1-3 Business Days
Shipping cost: from 7€
Free shipping for orders above 65€

Poland
DHL / Fedex
Service Point or Home Delivery
2-4 Business Days
Shipping cost: from 7€
Free shipping for orders above 65€

Portugal
DHL / Fedex
Service Point or Home Delivery
2-6 Business Days
Shipping cost: from 7€
Free shipping for orders above 65€

Spain 
DHL / Fedex
Service Point or Home Delivery
2-5 Business Days
Shipping cost: from 7€
Free shipping for orders above 65€

Sweden
DHL
Service Point
1-3 Business Days
Shipping cost: 49 SEK
Free shipping for orders above 599 SEK

United Kingdom & Northern Ireland
Fedex
Home Delivery
2-4 Business Days
Shipping cost: 8£
Free shipping for orders above 65£

All prices are inclusive of tax and duty


Please note, depending on your location or other unexpected circumstances eg. where the carrier is unable to deliver the package, your chosen delivery method might change. After placing your order we will send you a confirmation e-mail. Once your order is dispatched you will receive a tracking code to follow its progress. You will be notified through SMS or email by the carrier when your order is expected to arrive or available for pickup.

How long will delivery take and what are the shipping costs?

We ship our products from our warehouse located in Stockholm, Sweden. Please see the Shipping Details for your market below.

Please note that these are only the transit times. If your order is placed after 2pm, your total shipping time adds up with 1 day extra.

Austria
DHL / Fedex
Service Point or Home Delivery
2-5 Business Days
Shipping cost: from 7€
Free shipping for orders above 65€

Belgium
DHL / Fedex
Service Point or Home Delivery
1-4 Business Days
Shipping cost: from 7€
Free shipping for orders above 65€

Bulgaria
DHL
Service Point or Home Delivery
6 Business Days
Shipping cost: from 8€
Free shipping for orders above 65€

Czech Republic
DHL / Fedex
Service Point or Home Delivery
2-5 Business Days
Shipping cost: from 7€
Free shipping for orders above 65€

Croatia
DHL
Service Point or Home Delivery
6 Business Days
Shipping cost: from 8€
Free shipping for orders above 65€

Denmark
Bring / Fedex
Service Point or Home Delivery
2-5 Business Days
Shipping cost: from 49 DKK
Free shipping for orders above 599 DKK

Estonia
DHL
Service Point or Home Delivery
5 Business Days
Shipping cost: from 8€
Free shipping for orders above 65€

France
DHL / Fedex
Service Point or Home Delivery
1-5 Business Days
Shipping cost: from 7€
Free shipping for orders above 65€

Finland
DHL / Fedex
Service Point or Home Delivery
1-3 Business Days
Shipping cost: from 7€
Free shipping for orders above 65€

Germany
DHL / Fedex
Service Point or Home Delivery
1-3 Business Days
Shipping cost: from 7€
Free shipping for orders above 65€

Italy
DHL / Fedex
Service Point or Home Delivery
2-5 Business Days
Shipping cost: from 7€
Free shipping for orders above 65€

Ireland
DHL / Fedex
Service Point or Home Delivery
3-6 Business Days
Shipping cost: from 8€
Free shipping for orders above 65€

Latvia
DHL
Service Point or Home Delivery
5 Business Days
Shipping cost: from 8€
Free shipping for orders above 65€

Lithuania
DHL / Fedex
Service Point or Home Delivery
2-5 Business Days
Shipping cost: from 8€
Free shipping for orders above 65€

Netherlands
DHL / Fedex
Service Point or Home Delivery
1-3 Business Days
Shipping cost: from 7€
Free shipping for orders above 65€

Poland
DHL / Fedex
Service Point or Home Delivery
2-4 Business Days
Shipping cost: from 7€
Free shipping for orders above 65€

Portugal
DHL / Fedex
Service Point or Home Delivery
2-6 Business Days
Shipping cost: from 7€
Free shipping for orders above 65€

Spain 
DHL / Fedex
Service Point or Home Delivery
2-5 Business Days
Shipping cost: from 7€
Free shipping for orders above 65€

Sweden
DHL
Service Point
1-3 Business Days
Shipping cost: 49 SEK
Free shipping for orders above 599 SEK

United Kingdom & Northern Ireland
Fedex
Home Delivery
2-4 Business Days
Shipping cost: 8£
Free shipping for orders above 65£

All prices are inclusive of tax and duty


Please note, depending on your location or other unexpected circumstances eg. where the carrier is unable to deliver the package, your chosen delivery method might change. After placing your order we will send you a confirmation e-mail. Once your order is dispatched you will receive a tracking code to follow its progress. You will be notified through SMS or email by the carrier when your order is expected to arrive or available for pickup.

Which Payment options do you have?

We guarantee safe payments and offer several different payment options – both local and global ones:

  • Apple Pay
  • PayPal
  • Klarna
  • Visa
  • Mastercard
  • American Express
  • Union Pay
  • Klarna (for customers in Austria, Finland, Germany, Netherlands, United Kingdom, Denmark and Sweden)
  • Ideal (for customers in Netherlands)
  • Bancontact (for customers in Belgium)
What happens if I don’t collect/pick up my package?

Unfortunately, packages that are not collected/picked up result in high additional shipping cost for us. If you wish to return your purchase, you must collect/pick up the package and send it back to us in the correct manner to avoid extra charges. Packages not collected at service points within 14 days will be returned to PRINTWORKS, and you will be responsible for any cost associated with the return of unclaimed packages. This cost is below per market:

Sweden: 79 SEK
Denmark: 69 DKK
United Kingdom & Northern Ireland: 25£
Rest of Europe: 12€

Returns & reclamations

How do I return a product?

If you have changed your mind regarding the product you've bought, you are free to return the product. Note that the return must be made within 30 days from the date you received the delivery. Also note that the product needs to be in the same condition as when you received it, meaning no plastic or wrapping can be removed from the product.

If you've bought your product from any of our retailers, please contact them directly in case you need to do a return or a reclamation. 

Please email us at  info@printworksmarket.com with your order number if you'd like to return your product and we'll send you a prepaid return label by email. We always thrive to be better so please include your return reason in your email. 

Please see the return shipping costs per market below.

Sweden: 49 SEK
Denmark: 59 DKK
United Kingdom & Northern Ireland: 15 GBP
Rest of Europe: 9€

We recommend using a delivery service that gives you a tracking number if the package would get lost as PRINTWORKS cannot be responsible for any loss of goods.

Please note that if your order exceeds 500 € / 500 £/ 5000 SEK / 5000 DKK, your return cost will be higher than the return costs listed above because of the high environmental impact as well as the higher freight costs. Please email us at info@printworksmarket.com if you would like to have more exact costs for your return with high order value.

How long time will it take to register a return?

Our aim is to handle your return as soon as possible. However, we reserve the right to process your return within two weeks from when the return was received.

Is it possible to do an exchange?

At this time, we do not offer product exchanges. If you want to make an exchange, please return the item/items and place a new order online.

My package arrived damaged/incomplete!

We are so sorry to hear that! Please let us know as we want to correct it. Please email info@printworksmarket.com with image and description that shows the faulty product together with your order number for faster assistance.

Product

When is my favorite product back in stock?

The products are produced continuously, which makes it difficult to answer precisely when you can order them again. Please send us an email if you wonder about any specific product. Otherwise, you could check out if any of our resellers happen to have the product you are looking for in stock.

Where are your products produced and in what materials?

The products are designed in Sweden and produced in China. Please check out the product pages to see what materials they contain.

Can the product be customized?

Currently we don’t offer product customizations but we are planning on introducing some customizations in the near future.

Brexit

What do I need to consider as a customer from UK?

Updated May 31st 2024:
All product prices are inclusive of tax and duty and no extra costs will be added to you as a customer.

Can't find what you're looking for?

Send us an email to tell us what's up and someone from our Customer Service Team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at info@printworksmarket.com