Once your order is placed, you will receive an order confirmation by email – and once your order is sent, you will receive a tracking confirmation by email. If you haven't received this, please contact us at info@printworksmarket.com for confirmation.

If you want to cancel or do changes in your order, please email info@printworksmarket.com as soon as possible, and we'll see what we can do. Please note that even if you contact us immediately, we can’t guarantee cancellation or changes.

If you have entered wrong personal information, like delivery address, phone number, name or similar, please email us at info@printworksmarket.com as soon as possible so that we can update this information before the order is being sent.

We guarantee safe payments and offer several different payment options – both local and global ones:

Apple Pay
PayPal
Klarna (Pay Now & Pay Later)
Visa
Mastercard
American Express
Union Pay
Ideal
Bancontact11/21 - PayPal has reported internal techincal issues, meaning you can't use PayPal for payments right now.

At printworksmarket.com we ship to the following countries:

Austria, Denmark, Belgium, Bulgaria, Czech Republic, Croatia, Estonia, Finland, France, Germany, Ireland, Italy, Latvia, Lithuania, Netherlands, Poland, Portugal , Spain, Sweden and the United Kingdom & Northern Ireland.

We also ship to the United States through our US webshop, printworksmarket.us

13/12: Bulgaria, Croatia, United Kingdom
16/12: Czech Republic, France, Ireland, Italy, Latvia, Lithuania, Portugal, Spain
17/12: Austria, Belgium, Estonia, Poland
18/12: Denmark, Finland, Germany, Netherlands
19/12: Sweden

Please note that these dates are approximate and may be subject to delays. Additionally, your order must be placed before 12:00 PM on the specified date.

Our delivery times are currently extended due to the busy holiday season. We aim to ship all orders as soon as possible and appreciate your understanding. Please email us with any questions regarding your order.

Sweden
1-3 Business Days.

Belgium, Netherlands, Denmark, Finland, Germany, Poland
2-3 Business Days.

Austria, Czechia, Estonia, France, Italy, Latvia, Lithuania, Spain, Portugal
3-4 Business Days.

Bulgaria, Croatia, Ireland, United Kingdom
4-5 Business Days.

Please note that delivery times may vary due to factors beyond our control, but we’ll always do our best to get your order to you as quickly as possible.

Free shipping is offered to all markets for orders above 65€/£ or 599 kr.

Austria, Belgium, Czech Republic, France, Finland, Germany, Italy, Netherlands, Poland, Portugal, Spain: From 7€
Bulgaria, Croatia, Estonia, Ireland, Latvia, Lithuania: From 8€
United Kingdom: From 8£
Sweden: From 49 SEK
Denmark: From 49 DKK

If your order is marked as delivered but you didn’t receive it, please check around your delivery area, ask neighbors if they may have received it by mistake, and check with your local postal service. If it still hasn’t turned up, contact our customer service team for further assistance.

If your package is automatically returned to us, it’s usually due to an incorrect address, multiple failed delivery attempts, or the recipient declining the delivery. Please note that you will be responsible for any costs associated with the return of packages that are unclaimed or returned due to incorrect address information.

Please note that we offer extended return rights in November and December until January 15th.

The return must be made within 30 days from the date you received the delivery. The product needs to be in the same condition as when you received it, meaning no plastic or wrapping can be removed from the product.

If you've bought your product from any of our retailers, please contact them directly in case you need to do a return or a reclamation.

Please email us at info@printworksmarket.com with your order number if you'd like to return your product and we'll send you a prepaid return label by email. We always thrive to be better so please include your return reason in your email. 

Austria, Belgium, Czech Republic, France, Finland, Germany, Italy, Netherlands, Poland, Portugal, Spain: 8€

Bulgaria, Croatia, Estonia, Ireland, Latvia, Lithuania: 9€
United Kingdom: 9£


Sweden: 59 SEK
Denmark: 59 DKK

Please note that if your order exceeds 500 € /£ or 5000 kr, your return cost will be higher than the return costs listed above.

Our aim is to handle your return as soon as possible and we aim to have it handled and refunded within 2 weeks.

However, please keep in mind that processing times may vary depending on shipping and peak seasons. We will notify you once we issued the refund.

Please note that shipping costs are non-refundable.

If your product is damaged or broken, please email info@printworksmarket.com with image and description that shows the faulty product together with your order number for faster assistance, and we'll be happy to help you.

Packages not collected at service points within 14 days will be returned to PRINTWORKS, and you will be responsible for any cost associated with the return of unclaimed packages. Please see costs per market below.

Austria, Belgium, Czech Republic, France, Finland, Germany, Italy, Netherlands, Poland, Portugal, Spain: 9€
Bulgaria, Croatia, Estonia, Ireland, Latvia, Lithuania : 10€
Sweden: 69 SEK
Denmark: 69 DKK
United Kingdom: 10£

The products are produced continuously, which makes it difficult to answer precisely when your favorite item is back in stock. Please send us an email if you wonder about any specific product – and make sure to sign up for email notification on the product page.

Our products are designed in Sweden and produced in China. Please check out the product pages to see what materials they contain.

Currently we don’t offer product customizations to private customers – But who knows, we might in the future?!

All product prices are inclusive of taxes and duties and no extra costs will be added to you as a customer.

If you receive a faulty custom invoice anyways, please contact us at info@printworksmarket.com and we will help you.