1. General

1.1 Please read these terms & conditions carefully before you (the "Customer") ordering any products from printworksmarket.com (the “Website). By ordering any products from Printworks Sweden AB (“PRINTWORKS”), company registration nr 556314-2347, you agree to be bound by these terms & conditions (the ”Agreement”).

1.2 By placing an order at the Website, you warrant that you are at least 18 years old (or have parents' permission to buy from PRINTWORKS) and accept these terms & conditions which shall apply to all orders placed or to be placed at Website for the sale and supply of any products. None of these terms & conditions affect your statutory rights.

1.3 PRINTWORKS shall have no liability and reserves the right to amend any information, including but not limited to image or typographical errors on the Website such as inaccurate prices and price adjustments, product descriptions or technical specifications, terms of purchase, and product offerings without prior notice. PRINTWORKS is entitled to adjust such errors accordingly at any time. At the event of when a product is sold out, PRINTWORKS has the right to cancel the order and refund any amount paid in the best possible way given the circumstance. PRINTWORKS shall also notify the customer of equivalent replacement products if available.

1.4 The Website and all its content are owned and copyright protected by PRINTWORKS or its licensors. This means that trademarks, company name, product names, images and graphics, design, layout and information about products, services and other content may not be copied or used without the prior written consent of PRINTWORKS.

2. Agreement & Orders

2.1 To place an order through the Website, the Customer must accept the Terms & Conditions set forth by PRINTWORKS. By placing an order, the Customer confirms that they have read, understood and agreed to these Terms & Conditions.

Information about how PRINTWORKS collects and processes personal data and uses cookies can be found in our Privacy Policy and Cookie Policy. Where consent is required, it will be requested separately in accordance with applicable data protection legislation.

3. Customer Information

3.1 It is of great importance for PRINTWORKS that the customer's personal data is handled in a safe and secure way. When you place an order through the Website you will be requested to provide some personal data. When doing so you confirm that the information provided is correct and complete and that you, the customer is responsible for any errors in the information provided. Detail information about PRINTWORKS processing of personal data can be found in our Privacy Policy, which constitutes an integral part of these terms and conditions. The customer is encouraged to review the Privacy Policy set by PRINTWORKS.

4. Prices, fees, and payment

4.1 The prices stated on the Website apply to orders placed on printworksmarket.com. All prices prior to purchase are presented in Euro, SEK, DKK, USD or GBP and do not include payment and shipping fees, which are given separately at checkout. Taxes and duties are included in the pricing for all markets except UAE. 

4.2 All products remain PRINTWORKS property until the full payment is made. The price applicable is set at the date on which you place your order. Shipping costs and payment fees are recognized at checkout before the Customer confirms the purchase. All payment transactions are processed through a third-party payment provider and PRINTWORKS does not process or store any card information. Payment information are sent over SSL encryption to complete the Customers transaction in a secure way. The third-party payment provider is responsible for processing of your personal data and have separate terms that apply to them and given to you at checkout page on the Website. PRINTWORKS encourage Customers to read the terms and conditions set out by third-party payment provider.

5. Special offers and discounts

5.1 PRINTWORKS may occasionally provide the use of special offers on the Website. PRINTWORKS reserves the right, at any time, to withdraw such special offers. Upon termination or withdrawal of a special offer, this Agreement shall apply without any amendments. Any offers on specific products or categories on the Website are valid only for a limited period of time or until products are sold out. Special offers may be combined with other discount that may be offered at the time of the special offer.

6. Shipping & Returns

6.1 Shipping and Delivery
Shipping methods, costs and estimated delivery times are displayed on the Website based on the Customer's country or region of residence.

Delivery times are estimates and cannot be guaranteed. PRINTWORKS reserves the right to change the selected delivery method if necessary due to the Customer's location, carrier restrictions or unforeseen circumstances affecting delivery.

6.2 Shipping Fees
At checkout, the Customer is required to pay the applicable shipping fee based on the selected delivery method, such as economy, standard or express shipping. All shipping fees are displayed before the purchase is completed.

6.3 Right of Withdrawal and Returns
For Customers in the European Union (EU) and the United Kingdom (UK), a statutory right of withdrawal applies to eligible purchases. The Customer has the right to withdraw from their purchase within 14 days of receiving the order, without providing a reason. To exercise this right, the Customer must notify PRINTWORKS of their decision to withdraw within the 14-day period. The products must then be returned within 14 days of notifying PRINTWORKS.

In addition to applicable statutory withdrawal rights, PRINTWORKS offers an extended return period of 30 days from the date the Customer receives the order.

For returns under the extended return policy, the Customer must initiate and send the return within 30 days of receiving the order.

The Customer is responsible for the applicable return shipping costs, provided these have been communicated before purchase. Further information about return shipping fees and procedures can be found on the Customer Service page.

We recommend using a tracked shipping service, as the Customer is responsible for ensuring that returned products reach PRINTWORKS.

6.4 Original Shipping Costs and Refunds
For Customers in the European Union (EU) and the United Kingdom (UK), if the Customer exercises their statutory right of withdrawal within 14 days of receiving the order and returns the entire purchase, PRINTWORKS will refund the original standard shipping fee. Any additional costs resulting from the Customer choosing a more expensive delivery method, such as express shipping, will not be refunded.

For returns made under PRINTWORKS' extended 30-day return policy, after the applicable statutory withdrawal period has expired, the original shipping fee will not be refunded, unless otherwise required by law.

For partial returns, the original shipping fee is generally non-refundable.

If the Customer cancels an order before it has been dispatched, PRINTWORKS will refund the full purchase amount, including the original shipping fee, provided the cancellation can be processed before dispatch.

Refunds will be issued to the original payment method. For statutory withdrawals, refunds will be processed without undue delay and within the time limits required by applicable consumer protection legislation. PRINTWORKS may withhold the refund until the returned products have been received or the Customer has provided proof of return shipment, whichever occurs first, where permitted by law.

For returns under the extended return policy, refunds will be processed within 14 business days of the returned products being received and inspected at a PRINTWORKS warehouse, unless a shorter period is required by law.

Any applicable return shipping fees and lawful deductions for diminished product value will be deducted from the refund. A confirmation email will be sent once the refund has been processed.

6.5 Product Condition and Packaging
We kindly encourage Customers to handle products with care and, whenever possible, keep the original protective plastic wrapping and packaging intact.

As part of our commitment to sustainability, keeping the original packaging helps us ensure that returned products can be resold and enjoyed by someone else, rather than going to waste.

Removing or damaging the original packaging does not automatically affect the Customer's right to return a product. However, PRINTWORKS reserves the right to make deductions for any reduction in the product's value resulting from handling beyond what is necessary to establish its nature, characteristics and functionality, in accordance with applicable consumer protection legislation.

6.6 Unclaimed Packages
The Customer is responsible for collecting or accepting delivery of their order.

Packages that remain unclaimed or uncollected within the carrier's specified collection period, typically 14 days, may be returned to PRINTWORKS.

For unclaimed packages, PRINTWORKS reserves the right to charge the Customer a reasonable fee to cover actual return shipping and carrier administration costs, where permitted by applicable law. These costs may be deducted from the refund once the package has been returned and processed.

Failure to collect a package does not, by itself, constitute a valid exercise of the statutory right of withdrawal. The Customer must notify PRINTWORKS if they wish to withdraw from the purchase.

6.7 Exchanges
PRINTWORKS does not offer direct product exchanges.

If the Customer wishes to exchange a product, they may return the original item in accordance with the applicable return conditions and place a new order for the desired replacement.

7. Complaints & Reclamations

7.1 The Customer have the right to file a complaint or request a reclamation that apply to products which are defective according to applicable consumer protection legislation. For a product to be considered defective, the defect must have occurred before it was sold. Any Customer who wishes to assert their right to file a complaint for any product ordered shall contact PRINTWORKS as soon as possible after the defect was discovered and provide proof in imagery of defective. PRINTWORKS will carry the cost associated with the shipping for any approved complaints that meet the above terms.

8. Force Majeure 

8.1 Events outside PRINTWORKS's control, which is not reasonably foreseeable, shall be considered force majeure, meaning that PRINTWORKS is released from PRINTWORKS obligations to fulfill contractual agreements. Examples of such events are government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes, or lack of delivery from suppliers. The force majeure also includes government decisions that affect the market negatively and products, for example, restrictions, warnings, ban, etc.

9. Changes to the general conditions

9.1 PRINTWORKS reserves the right to change these terms & conditions at any time for whatever reason. Any changes to the Agreement will be posted on the Website and changes will become valid once the Customer has accepted the updated terms & conditions when completing a new purchase or when using the Website. PRINTWORKS recommends that the Customer regularly remains updated on the Website in order to become aware of any changes to the Agreement.

10. Terms of Use for Photo Uploads & Printing Services

10.1 Content Responsibility
By uploading images to our platform or submitting text for personalization, you confirm that you own the rights to the content or have obtained the necessary permissions. By submitting your images and/or text, you grant us permission to print and process them.

We strictly prohibit the submission of any content that is unlawful, offensive, defamatory, discriminatory, hateful, violent, pornographic, sexually explicit, or otherwise inappropriate. This includes both uploaded images and personalized text. We reserve the right to reject, cancel, or remove any order containing content that does not comply with these guidelines, at our sole discretion.

10.2 Returns for Personalized Products
Due to the personalized nature of our photo printing service, returns are not accepted unless the item is damaged or defective upon arrival. If your product arrives with a manufacturing issue, please contact our customer support team within 30 days of delivery with photographic evidence so we can assist you further.


10.3 Data Retention & Privacy
All uploaded images and customer information are handled in accordance with the General Data Protection Regulation (GDPR). We only store your photos and personal information as long as necessary to fulfill your order and comply with legal obligations. For full details, please refer to our privacy policy.

10.4 User Conduct
You agree to use our service lawfully and responsibly. You may not upload malicious software, attempt unauthorized access to our systems, or use the service for fraudulent or harmful activities. Any violation of these terms may result in termination of your account and legal action.


10.5 Limitation of Liability
While we take every precaution to ensure the accuracy and quality of our service, we are not liable for indirect, incidental, or consequential damages arising from service interruptions, technical errors, or loss of data. We will always do our best to resolve any issues promptly and fairly.

11. Accessibility Statement

11.1 PRINTWORKS is committed to making our Website accessible and user-friendly for all customers, including people with disabilities.

We continuously work to improve the accessibility of our Website in accordance with applicable accessibility standards, including the Web Content Accessibility Guidelines (WCAG). Our accessibility efforts include features such as keyboard navigation, alternative text for images and clear, structured content to support a more accessible shopping experience.

If you experience any accessibility barriers while browsing our Website or completing a purchase, or if you would like more information about our accessibility efforts, please contact us at info@printworksmarket.com. We welcome your feedback and will do our best to assist you and address any accessibility issues.