Returns

We offer a 30-day return policy, meaning you have 30 days from receiving your order to request a return.

Changed your mind? No problem. You can return your purchase within 30 days of delivery, including items purchased on sale.

For customers in the European Union (EU): Under EU consumer protection legislation, you have a statutory right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. If you exercise this right, you have an additional 14 days to send the products back.

We kindly encourage you to keep the original protective plastic wrapping and packaging intact whenever possible. This helps us ensure that returned products can be resold and enjoyed by someone else, rather than going to waste. Removing the packaging does not automatically prevent you from returning a product, although deductions for diminished value may apply where permitted by law.

To initiate a return, please follow the instructions on our FAQ page.

If you purchased your product from one of our retailers, please contact them directly regarding returns or complaints.

Original Shipping Costs

For customers in the European Union (EU): If you exercise your statutory right of withdrawal within 14 days of receiving your order and return the entire purchase, we'll refund the original standard shipping fee.

For returns made under our extended 30-day return policy, after the statutory 14-day withdrawal period has expired, the original shipping fee is non-refundable.

For customers outside the EU, original shipping fees are non-refundable for change-of-mind returns, unless otherwise required by applicable local law.

Original shipping fees are also generally non-refundable for partial returns. Additional costs for express delivery are non-refundable, except where required by law.

Return Costs

The following return shipping fees apply when using our prepaid return label. The applicable fee will be deducted from your refund.

Austria, Belgium, Czech Republic, Finland, France, Germany, Italy, Netherlands, Poland, Portugal, Spain: €8
Bulgaria, Croatia, Estonia, Ireland, Latvia, Lithuania: €9
Canada: $12
Denmark: 59 DKK
Sweden: 59 SEK
Switzerland: €20
United Arab Emirates (UAE): $9
United Kingdom: £9
United States: $9

Damaged or Incorrect Items

Please inspect your order upon delivery and contact us immediately at info@printworksmarket.com if your item is defective, damaged or incorrect, so we can evaluate the issue and make it right.

For valid claims concerning defective or incorrect products, PRINTWORKS will cover the applicable return shipping costs in accordance with consumer protection legislation.

Non-Returnable Items

Personalized products made specifically for you cannot normally be returned unless they are defective or incorrect.

Exchanges

We do not offer direct exchanges. If you'd like a different product, simply return your original item and place a new order for your preferred replacement.

Refunds

We'll notify you once we've received and inspected your return.

For customers in the European Union (EU): If you exercise your statutory right of withdrawal within 14 days of receiving your order, your refund will be processed without undue delay and no later than 14 calendar days after we've been notified of your decision to withdraw. We may withhold the refund until we've received the returned products or you've provided proof of return shipment, whichever comes first.

For returns made under our extended 30-day return policy, and for returns outside the EU, refunds will be processed within 14 business days of receiving the returned products at our warehouse, unless a shorter period is required by applicable law.

Refunds will be issued to your original payment method, minus any applicable return shipping fees and lawful deductions.

Please note that your bank or payment provider may require additional time to process the refund.

If more than 14 business days have passed since we received your return, please contact us at info@printworksmarket.com, and we'll be happy to help.